Credit Reporting Policy
The information we collect and hold
The types of credit-related personal information ("credit-related information") we collect may include:
- permitted identification information such as names, date of birth, sex, 3 most recent addresses, employer and driver's licence number;
- the fact that any consumer or commercial credit has been applied for and the amount and type of credit;
- details of your current and previous credit providers;
- credit limits and certain terms and conditions relating to credit arrangements;
- start/end dates of particular credit arrangements;
- records of previous requests made by credit providers to credit reporting bodies for information about you in connection with consumer or commercial credit applications, guarantees and securitisation arrangements;
- repayment history;
- 'default information' (in addition to and without limiting repayment history information), i.e. payments overdue for more than 60 days in specified circumstances;
- in relation to those overdue payments, advice about new payment arrangements or that those payments are no longer overdue;
- information about adverse court judgements, personal insolvency records and publicly-available information related to your credit worthiness;
- in specified circumstances that, in the opinion of MyMortgagePlus or another credit provider, there has been a serious credit infringement (e.g. fraud);
- information we derive from the above information (e.g. our own credit scores, ratings and assessments).
This information may include information about your arrangements with other credit providers as well as with us.
We keep credit-related information in physical and electronic records, both at our own premises and with the assistance of our service providers.
We collect this information from you, your account activity and from third parties including public sources, our related companies, referrers, brokers, agents, your adviser(s) and our service providers including credit reporting bodies and information service providers.
Purposes for handling that information
We collect, hold, use and disclose credit-related information to assess and process an application by you for consumer or commercial credit; manage your credit and related funding arrangements; assess certain claims including hardship; assess an application by you to be a guarantor; review your credit on a periodic basis or in connection with changes (e.g. credit limit); collect overdue payments; create assessments and ratings of your credit worthiness; administer and manage our products and services including monitoring, auditing, and evaluating those products and services; model and test data; communicate with you; work with our service providers, credit managers, mortgage insurers, funders (including those providing securitisation services) and related companies; and deal with any complaints or enquiries. We may also use and disclose credit-related information in connection with acquisitions, mergers or changes in control of our business or assets.
We may from time to time also use credit-related information to inform you of investment opportunities or to provide information about products and services which we expect may be of interest to you. However, we do respect your right to ask us not to do this.
How you can access or correct your information
You can contact us as set out below to request access to or correction of your credit-related information. In normal circumstances we will give you full access or make the requested corrections to your information. However, there may be some legal or administrative reasons to deny these requests. If your request is denied, we will provide you with the reason why. Where we decide not to make a requested correction to your credit-related information and you disagree, you may ask us to make a note of your requested correction with the information.
Credit reporting bodies
We may exchange credit-related information with the following credit reporting bodies:
- Veda, PO Box 964 North Sydney 2059, www.mycreditfile.com.au, 1300 762 207
- Dun & Bradstreet, Level 7, 479 St. Kilda Road Melbourne 3004, www.dnb.com.au, [email protected], 1300 734 806
- Experian, GPO Box 1969, North Sydney NSW 2060, www.experian.com.au, 1300 784 134
- Tasmanian Collection Service, 29 Argyle Street, Hobart, www.tascol.com.au, [email protected], (03) 6213 5555
You can contact those credit reporting bodies or visit their websites to see their policies on the management of credit-related information, including details of how to access your credit-related information they hold. From 12 March 2014, you will also have the right to request credit reporting bodies not to:
- use your credit-related information to determine your eligibility to receive direct marketing from credit providers; and
- 20use or disclose your credit-related information, if you have been or are likely to be a victim of fraud.
Lender's mortgage insurers (if applicable)
We may exchange credit-related and personal information with lender's mortgage insurers (LMI’s) including:
- Genworth Financial Mortgage Insurance Pty Limited ACN 106 974 305 (www.genworth.com.au), contact Genworth (Privacy Officer) on 1300 655 422 or [email protected]
- QBE Lenders' Mortgage Insurance Limited ACN 000 511 071 (www.qbelmi.com), contact Privacy Officer on 1300 367 764
You can contact those companies or visit their websites to see their policies on the management of credit-related information, including details of how to access the information they hold. The LMIs may disclose your personal and credit information to overseas entities including related entities located in USA, Canada and the United Kingdom.
If you have any questions regarding this policy or our handling of credit-related information, please direct your enquiry to [email protected] or contact us by phone. Please mark communications to the attention of our Privacy Officer. Where you contact us seeking resolution of your privacy concerns, we will respond to let you know who will be handling your matter and when you can expect a further response. If your concerns are not resolved to your satisfaction, you may have rights to escalate your complaint to an external dispute resolution scheme. We can provide further details of the appropriate scheme for you on request as these may vary by jurisdiction or product. You may also contact the Office of the Australian Information Commissioner as follows:
Phone: 1300 131 316
PO Box 7066
Melbourne Vic 3004
Policy updated 27 May 2014